Frequently Asked Questions
Find answers to common questions about SolidFlowPro's gym CRM software and how it can transform your fitness business.
General Questions
SolidFlowPro is a comprehensive CRM software designed specifically for fitness businesses. It helps gyms improve member retention through automated communication, advanced analytics, and streamlined operations. Our platform combines member management, class scheduling, payment processing, and business intelligence in one integrated solution.
SolidFlowPro is suitable for all types of fitness businesses including independent gyms, fitness studios, health clubs, personal training facilities, yoga studios, and multi-location fitness chains. Our platform scales from small boutique studios to large commercial gyms.
Our platform uses advanced analytics to identify at-risk members and automatically triggers personalised re-engagement campaigns. Features include churn prediction algorithms, engagement scoring, automated email and SMS sequences, and personalised offers that keep members active and committed to their fitness goals.
SolidFlowPro is a cloud-based solution, which means you can access your gym management system from anywhere with an internet connection. This ensures automatic updates, data backups, and high availability whilst reducing IT infrastructure costs.
Implementation & Setup
Most gyms are fully operational with SolidFlowPro within 2-4 weeks. This includes data migration from your existing system, staff training, system customisation, and testing. Our dedicated implementation team works closely with you to ensure a smooth transition with minimal disruption to your operations.
Yes, we can migrate data from most existing gym management systems including member profiles, payment history, class bookings, and membership contracts. Our team handles the entire migration process to ensure data integrity and completeness.
We provide comprehensive training for all users including live online sessions, video tutorials, and hands-on practice. Training covers all aspects of the system from basic member management to advanced reporting. We also offer ongoing refresher training and support for new staff members.
SolidFlowPro works with your existing computers, tablets, and smartphones. For access control, we can integrate with most keycard systems and smart locks. We'll assess your current setup and recommend any necessary hardware during the consultation phase.
Features & Functionality
Yes, SolidFlowPro includes a branded mobile app for your members. They can book classes, track workouts, make payments, view schedules, and receive notifications. The app is fully customisable with your gym's branding and can be published to both iOS and Android app stores.
Yes, we integrate with most major payment processors including Stripe, Square, PayPal, and traditional merchant services. We can also work with your existing processor to maintain your current rates and relationships whilst adding advanced billing features like automated dunning and failed payment recovery.
Our scheduling system allows you to create recurring class templates, manage instructor availability, set capacity limits, and handle waitlists automatically. Members can book through the app or website, and the system sends automatic reminders and manages cancellations according to your policies.
SolidFlowPro provides comprehensive reporting including member retention metrics, revenue analytics, class utilisation rates, staff performance, and predictive insights. You can create custom dashboards, schedule automated reports, and export data in various formats for further analysis.
Pricing & Plans
SolidFlowPro is priced based on the number of active members and features required. We offer three main plans: Starter (€99/month for up to 500 members), Professional (€199/month for up to 1,500 members), and Enterprise (custom pricing for larger operations). All plans include setup, training, and ongoing support.
There are no setup fees for our standard implementation. We offer both monthly and annual billing options, with discounts available for annual commitments. You can cancel your subscription with 30 days' notice, and we provide data export to ensure you maintain access to your information.
Yes, we offer a 14-day free trial that includes full access to all features, data migration assistance, and setup support. This allows you to test the system with your actual gym data and see the benefits before committing to a subscription.
If you exceed your plan's member limit, we'll contact you to discuss upgrading to the next tier. We provide grace periods for temporary spikes and work with you to find the most cost-effective solution for your growing business.
Support & Maintenance
All clients receive ongoing technical support via phone, email, and live chat during business hours. We also provide regular system updates, security patches, and feature enhancements. Our customer success team conducts quarterly reviews to ensure you're maximising the platform's benefits.
SolidFlowPro uses enterprise-level security including SSL encryption, regular security audits, and GDPR compliance. We perform automated daily backups with multiple redundancy levels and can restore data quickly in case of any issues. All data is stored in secure, UK-based data centres.
Yes, we offer API integrations with most fitness equipment, accounting software, marketing platforms, and third-party applications. Our development team can create custom integrations for Enterprise clients with specific requirements.
We release minor updates and bug fixes weekly, with major feature releases quarterly. All updates are applied automatically during off-peak hours with no downtime. We actively seek client feedback to prioritise new features and improvements that benefit the fitness industry.
Still Have Questions?
Our team is here to help you understand how SolidFlowPro can transform your gym management and boost member retention.